CURBSIDE PICK-UP
Shop online and choose buy online pick-up in-store.
Call the store when you arrive for pick-up.
Shop online and choose buy online pick-up in-store. Call the store when you arrive for pick-up.
Please wait until you receive your "Ready to Pick-Up" email before heading to the store for Buy Online and Pick-Up In-Store / curbside orders, many stores are open limited hours, please check the store locator for details. Items in Ship to Home orders may arrive in separate shipments with no additional shipping charge.
 

For your safety, as an option we'll be offering curbside pick-up at all locations that are not temporarily closed. Curbside pick-up will be available up to one hour before store closing. Here's what to do when you arrive at the store:

1. Call the store to notify them that you've arrived.

2. Provide your first and last name, order number and vehicle make/color to the Team Member on the phone

3. Please be patient while we work to bring your order to your car. Wait times may be longer than normal due to the increased use of this service.



Online Order Delays
Our Team Members are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers by funneling product and tens of millions of mask donations to our Make to Give effort. That means online orders and customer service response times are taking longer than usual.
Thank you for your patience!


Online Order Delays
Our Team Members are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers by funneling product and tens of millions of mask donations to our Make to Give effort. That means online orders and customer service response times are taking longer than usual.
Thank you for your patience!

FREQUENTLY ASKED QUESTIONS

How does it work
Our new Buy Online, Pick-Up In-Store program allows you to purchase items online and pick them up at a store location near you as early as the same day! It's fast and you save on shipping fees! Just follow a few simple steps:
1. Look for items on joann.com marked FREE Store Pick-Up

2. Add items to your shopping bag

3. At checkout, choose which items to ship and which ones to pick-up in store

After you place your order, you will receive an order confirmation email followed by a Ready for Pick-up email. Please wait until you receive the "Ready for Pick-up" email before you arrive at the store to pick-up your items.

To pick-up your order in store, bring the "Ready for Pick-up" email and a valid government ID to the registers. We will send you an e‑mail receipt confirming your order was picked-up.
How do I know if an item is eligible for pick-up?
Look for items on joann.com marked FREE Store Pick‑Up. You can also narrow your results to see only eligible items in the top and left hand navigation. Shop all eligible Store Pick‑Up items.
When will my order be ready?
We will send you a "Ready for Pick‑Up" email when you order is ready.
Where do I go and what do I bring with me to the store?
When you get to the store, head to the registers. Please bring your "Ready for Pick‑Up" email and a valid government ID with you to make pick‑up faster.
Can I use coupons for an order placed online for store pick-up?
Buy Online, Pick‑Up In‑Store orders will follow the same coupon policy as online orders. Visit our FAQ's for more details.
How long do I have to pick-up my order?
Your order will be available at the store you selected for 3 days after receiving your "Ready for Pick‑up" email. If you do not pick‑up your order, we will return your order to our shelves. If you would like to reorder the item(s), please resubmit the order.
How do I cancel my purchase?
If your order is not picked up within 3 days of purchase date, it will be cancelled on the 4th day and the authorization on your card will be removed. However, if you wish to cancel your purchase sooner please contact the store listed on your order confirmation email and a team member will be able to cancel your order.
How do I return my purchase?
If you would like to return any items from your order, just bring the items and your final receipt email to any store location. Check our return policy for guidelines and restrictions.
Can I pick-up some items at a store and have others shipped to an address?
Yes, at checkout you can choose which items to ship and which items to pick-up.
Can someone else pick-up my order for me?
Yes, you can assign an alternate person to pick‑up your order during the last step of the checkout process. Simply provide their first and last name. You will also need to forward the "Ready for Pick‑up" email to this person. They will need to provide this email and a valid ID at the time of pick‑up.
Can I select the Buy Online, Pick-Up In-Store option while shopping JOANN on my mobile phone?
Yes, you will be able to select the Buy Online, Pick‑Up In-Store option while shopping on joann.com from your mobile phone or JOANN app.
Can I receive a text message when my store order is ready for pick-up?
Yes, you can submit your phone number on your order confirmation page, if you'd like to receive text notifications from us when your order is ready.
What if I placed an order for Buy Online, Pick-Up In-Store after the store is closed?
Your order will be available for pick‑up on the next day your store is open. We'll send you an email as soon as your items are ready for pick‑up.
*Check your local store's hours.
When will I be charged for my order?

During checkout, we will place an authorization hold on your credit card. Once you pick‑up and/or ship your order we will complete the transaction. If you do not pick‑up your order within 3 days, your credit card will not be charged and the authorization hold will drop off shortly.

For more information and to contact us, visit our customer service page.

BUY ONLINE, PICK UP IN STORE
When you buy online and pick up in store, not only do you skip the lines, but you also avoid paying shipping fees! Shop at home for all your craft, sewing, baking, floral or decor supplies and your local JOANN will have your order ready the same day, if ordered before 5pm. This free online shopping service is available on thousands of items.