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Online Order Delays

Our Team Members are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers by funneling product and tens of millions of mask donations to our Make to Give effort. That means online orders and customer service response times are taking longer than usual, and express shipping methods are temporarily unavailable.

Pick-Up In-Store / Curbside Orders - please wait for your "Ready to Pick-Up" email before heading to the store, many stores are open limited hours, please check the store locator for details.

Ship to Home Orders - Most orders are arriving in your home within 10 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments.

Thank you for your patience!
Online Order Delays

Our Team Members are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers by funneling product and tens of millions of mask donations to our Make to Give effort. That means online orders and customer service response times are taking longer than usual, and express shipping methods are temporarily unavailable.

Pick-Up In-Store / Curbside Orders - please wait for your "Ready to Pick-Up" email before heading to the store, many stores are open limited hours, please check the store locator for details.

Ship to Home Orders - Most orders are arriving in your home within 10 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments.

Thank you for your patience!

quick answers

For standard delivery, you can usually expect delivery within 6-10 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information or a status change update. While the order is processing at our warehouse, the status doesn't change and will remain "In Progress". Orders containing fabric that is cut by the yard, may take on the higher end of our processing time. Some items sent directly from our suppliers may take longer, and will ship separate from the remainder of your order. Visit our My Account page to easily check the status of your order either by logging in to your account or using the Track an Order feature.
Once your order is placed, it begins processing and is sent to our warehouse. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please see our Return Policy. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.

If you placed a JOANN+ order and wish to cancel your order, please email a Bulk Order Specialist at joannplus@joann.com. JOANN+ orders are unable to be returned at this time.
While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged. When you originally placed the order, we authorized your credit card for the full order value, however you will only be charged for the items we shipped and the original authorization value will fall off based on your banks standard timeline. Bank timelines vary but should not be more than a few days.
Promotion codes, if applicable, can be entered in your shopping bag by clicking on the shopping bag icon on the top right of any page after adding items to your cart. The coupon or promo code field is below your order summary on the right hand column of your shopping bag. After typing in your coupon or promo code, click the apply button and if your promo code is valid on any of the items in your shopping bag the discount will be applied.

JOANN+ does not currently accept coupons that are valid in JOANN stores or on joann.com®. However, you may use coupons with your loyalty ID when making purchases on joann.com or in-store.
No. At this time you are able to use one coupon or promotion code per order on joann.com.
Unfortunately, once an order is placed we are unable to make any changes.

Please see our full list of Exclusions.

You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the "submit" button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows joann.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.

need more help?

need more help?

Send us an email and we'll get back to you as quickly as possible to provide the support you need. Send us an email and we'll get back to you as quickly as possible to provide the support you need.
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Contact Customer Care

Contact
Customer Care

Monday - Friday 9a -6p EST
1-330-735-6576
Monday - Friday 9a -6p EST
1-330-735-6576

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JOANN Fabric and Craft Stores
Attention: Customer Care
5555 Darrow Rd.
Hudson, OH 44236
JOANN Fabric and Craft Stores
Attention: Customer Care
5555 Darrow Rd.
Hudson, OH 44236