A MESSAGE TO OUR CUSTOMERS ABOUT COVID-19

July 23, 2020

Valued JOANN Customers –

We are watching the COVID-19 pandemic closely and as you likely know, cases are spiking in areas across the nation. While not every region looks the same at this time, we want to ensure every customer and Team Member in every store is safe. We have required facemasks for store Team Members to protect our customers, and we want to extend that protection to all who are in our stores.

As such, beginning Monday, July 27, we respectfully encourage all customers – regardless of local mask mandates - to wear a facemask or covering whenever you are in a JOANN store. If you do not have a mask with you, we will offer a disposable one for free upon entry. Our intention is to do everything possible to protect the health of all who are in our stores, and we hope you will respect this effort to enable the safest shopping experience possible. .

Additional safety precautions,including social distancing, protective shields and increased sanitization standards have continued in all stores since the pandemic arrived. We are confident in our efforts to-date, and we must continue these efforts with vigor and close attention. No store will open without the appropriate sanitization and safety precautions


The health and wellbeing of our customers and Team Members remains our highest priority, and we will continue to serve you to the best of our ability. We appreciate your business, whether you shop in-store, online, or through curbside pick-up, and we aim to inspire you to find Handmade Happiness every day.


Thank you for all you are doing to help protect the nation by making and wearing masks in public, and for inspiring others through your creativity and generosity.

Wade Miquelon
President & CEO



AN OPEN LETTER TO OUR TEAM MEMBERS: WE ARE LISTENING

June 11, 2020

JOANN Team Members – 
 

Following the recent senseless acts of violence against the Black community, we have spent time listening and learning from our Team Members, customers, and those who are vocal around this social injustice. Racism is a serious problem that we can’t solve individually; it must be solved with all of us working, respecting and acting together. We appreciate those who have reached out to ask where JOANN stands.  It was important to us to make room for all of the leading voices on the topic, and to be sure that when we spoke and acted, we speak and act on what is most important to our Team Members and customers.

Simply, racism and violence have no place in our company, or in our world. Black lives not only matter; they deserve to be respected, valued and inspired to find the same happiness others can more easily access. We are incredibly proud of our diverse Team Members, customers and partners, they inspire us every day, and quite simply, we can do more. 

We are working on a long-term strategy to bring more diversity to our stores, distribution centers and headquarters, and are committed to sustainable change.  We are also committed to helping our diverse customers – focusing on our youth – have equal opportunity to learn, and explore and their creative ideas and dreams.  To start; 

We have donated millions of dollars in product and resources to underserved schools through charitable partnerships because we believe education is for everyone. We will give more.

We have donated thousands of cloth facemasks directly to minority communities and schools to protect them from COVID-19. We will donate more. 

We have had real, raw conversations about our opportunities to improve our diversity and help minorities advance in our company. We will have more.

We have provided learning resources and opened new ways for Team Members to voice ideas, questions and concerns about diversity. We will provide more.

There are many more things we can and will do, and we will share more as we continue this journey to evolve. While we can’t achieve our goal state overnight, we are committed to the process. Like any skill, we know this will take time, effort and we’ll make mistakes. But we will keep going and get better every day.

We are committed to doing our part to End Hate, and we are proud to unite all people as they create with their hands, hearts and minds.


Sincerely,
Wade


Wade Miquelon
President & CEO



June 4, 2020

JOANN Team Members – 
 
I know many of us are feeling a host of emotions right now: frustrated, confused, upset, angry, afraid and likely questioning many things, least not the depths of systemic racism in our nation. On top of a global pandemic that has left many of us grasping for calm and unity, the past few weeks have seen tragic and horrific acts against the Black community. George Floyd, Ahmaud Arbery, Breonna Taylor and countless others are but a few of the recent victims of senseless and tragic violence, and our hearts break for their friends and families.
 
JOANN has always stood for inclusivity, and we believe there is no room for racism in our company or in our society. We are incredibly proud of our employees and the beautiful and diverse communities we serve, inspire and work beside. And it is our responsibility to support those who are hurting most right now, and to stand beside them. It is our responsibility to build a future together that treats all humans with the dignity and respect they deserve, both inside our company and beyond. 
 
We are still working to understand what we can and must do to help create this future, and we will need to mine and activate the ideas and insights of our diverse employees, as well as identify and apply best practices that are relevant to us. While we don’t have all of the answers and our steps forward may be uncertain, we need to get going and get comfortable talking about the uncomfortable. I am committed to leading a business that holds true to its values, and respects and stands up for what is right. And like any important focus, this deserves and will require investment in time, resources and continuous work.
 
We are committed to continuing this dialogue, and We Are Listening. I hope you will share your concerns, questions and ideas to help JOANN better support equality at our new End Hate message portal. For any having a difficult time processing the current situation, please remember to look into our Employee Assistance Program and other resources from the Benefits team. If you are looking for reputable resources to learn more about the issues at hand and how you can help, we have compiled and will add to the Resources folder on our shared drive.
 
While we don’t profess to have all of the answers, it is up to all of us, regardless of race, to create a world free of discrimination, violence and hate. First and foremost, as your leader I must live up to our vision of a creating a better and fairer future in my words, but even more importantly in my actions. I know that I can count on each of you to join me in this quest as we are truly ONE JOANN. We intend to keep this dialogue going, for as long as it takes for change to happen.
 
Sincerely,
Wade


Wade Miquelon
President & CEO


 

PROTECTING OUR HEALTHCARE SYSTEMS, TEAM MEMBERS & COMMUNITIES

May 1, 2020

We are incredibly humbled, inspired and proud to share that JOANN, our Team Members, customers and partners have reached a major milestone in our efforts to help protect the nation. Today, we have surpassed the 100 million-mask goal we set a few short weeks ago, through our Make to Give program, corporate donations and customer purchases. 

As much as we are proud of this incredible progress, we will not stop now. Our new goal is even more ambitious, as we aim to help provide masks for all Americans. We know of no other organization or group that has been able to provide this level of support in the short time we have been fighting this disease, and together, we can achieve this new objective. 

These handmade masks are not only protecting our communities, but also hospitals, police and fire departments, long-term care facilities, and other frontline workers. We are proud to have partnered with the top U.S. and Army testing facilities, and we are confident that masks made with proven designs and our quality materials provide protection close to that of medical grade masks, which remain in short supply. Science has proven that facemasks are one of the best ways to slow the spread, and we have been and will be committed to understanding what works best to keep the highest standard possible. 

We continue to do all we can to keep our Team Members, customers and communities healthy. Please take time in the coming days to celebrate your contributions to this major mask milestone, but also all of the small wins each day in your personal lives. Each virtual class, homemade meal, family Zoom call, and time you wear a mask in public, you are helping to stop the spread of this terrible virus. You should take time to reflect, and to be proud.

Thank you and stay well,
Wade

Wade Miquelon
President & CEO



April 10, 2020

As you know, JOANN has been working to help fight the severe shortage of personal protective equipment, launching our Make to Give face mask program nationwide a few short weeks ago. Additionally, customers and Team Members are going above and beyond to make even more than what is being donated. We are amazed, humbled and incredibly proud to share that our customers, partners and Team Members have donated and purchased enough materials to-date to make more than 50 million masks!

You’ve also heard the CDC updated its facemask guidelines, now suggesting that all Americans wear masks or face coverings in public to help stop the spread of COVID-19. Our combined efforts to protect our healthcare workers and frontlines heroes now extend to our communities. We are so amazed at the determination of our generous customers and Team Members who are doing all they can to keep their communities safe and well.

We’ve been working diligently with partners such as Neiman Marcus to make items at scale as well, and are producing hundreds of thousands of masks and scrubs for large healthcare facilities and systems. The need is real, it is critical, and we will continue to do all we can to support all who are without protection, as long as it takes to get through this.

We also continue to enhance our store safety protocols and are taking measures to ensure all who are in our stores or order via Curbside Pickup are safe and protected. This week we released tightened protocols around store capacity, sanitization and other actions. No store will open to the public if there is any risk these measures are not taken. These enhanced safety protocols include:


• Limiting the number of customers in each store to conform to the social distancing radius of 6 feet, with a guide of 1 customer per 1,000 square feet, and/or following local restrictions if provided.
• All employees are encouraged to wear masks and gloves.
• New floor signage in all stores will enforce social distancing near our registers and cutting counters.
• Enhanced safe contactless curbside protocols in all stores.

I want to thank you for your continued generosity and care during this difficult time. It is hard, but I truly believe we will get through this and be stronger together on the other side. To our customers, Team Members and partners – Thank You. You are doing amazing and important work, and you will be the difference in getting America through this pandemic.  We are all in this together.

Thank you and stay well,
Wade

Wade Miquelon
President & CEO


April 4, 2020

Last evening, the Centers for Disease Control and Prevention (CDC) released updated facemask guidelines ,now suggesting that all Americans wear masks or face coverings in public. This follows a number of other health care professionals and state leaders recommending the same. It is critical we reserve medical supplies for healthcare workers on the frontlines, and handmade masks are encouraged to help stop the spread of COVID-19. Given that JOANN is the primary supplier of fabric, sewing supplies and expertise in the country, we are compelled to offer our support in any way possible. I wanted to share how we are helping in this effort, and how we are protecting our communities as we do.

Giving Back 
As you may know, JOANN has been encouraging customers and partners to help fight the severe shortage of personal protective equipment, launching our Make to Give face mask program nationwide. Customers are able to pick up a facemask kit at any open store, free of charge, to create masks to donate to healthcare systems and organizations in need. We continue to add new patterns and ideas to help those who are new to sewing. In just 2 weeks, we have donated materials to make nearly 5 million masks.

The response has been incredible, and customers are making even more than what is being donated. We estimate that customers have purchased enough material to make an additional 20 million masks in that same period. That’s 25 million masks going to protect healthcare workers, public service employees and communities in need.

We’re also proud to have launched a mask- and scrub-making partnership with Neiman Marcus Group. To-date, we have donated enough materials for alterations facilities to create thousands of masks and scrubs.

In addition to customer mask-making and the Neiman Marcus partnership, we are working directly with hospitals and organizations nationwide to get them materials and finished items. For example, we are producing more than 130,000 masks and 20,000 scrubs for a major hospital system, and another 300,000 masks for a large senior living facility. The need is real, it is critical, and we will continue to do all we can to support all who are without protection, as long as it takes to get through this.

Store Safety
We continue to ensure we are protecting our facilities, customers and teams across the nation, relying on the guidance of the CDC and local, state and federal governments. We’ve taken proactive measures to protect all who visit and work in our stores, including:


• Curbside Pickup:  We are offering contactless Curbside Pick-Up at all stores, and in many locations, we have restricted to Curbside Pickup-only. Simply make a purchase via Buy Online, Pick-Up In-Store, and call the store when you arrive. Customers can simply open their trunks and we load the package. We also offer convenient Ship to Home on joann.com and on the mobile app, so you don’t even have to leave home if that is your choice.

• Limited hours:  National store hours are temporarily changed to 10am-7pm, to allow for additional cleaning and re-stocking. Some stores may be closed or have further limited hours, depending on local restrictions and recommendations.

• Social Distancing protocols:  We have posted social distancing protocols in all stores, and will limit the number of customers we allow to shop at one time to help enforce this standard. Key areas of the store have been taped off to reinforce the acceptable distances for customers to stand.

 E-Learning: All in-store events, classes and gatherings are postponed, and previously purchased classes can be rescheduled free of charge when Creators’ Studios reopen. We are also offering more inspiration at home with thousands of free projects, video classes and an offer of 2 months free of Creativebug, a creative learning service.

• Sanitization: Team Members are regularly disinfecting door handles, counters, keypads, shopping carts, baskets and restrooms, and we are monitoring all stores to ensure they remain stocked with enough appropriate cleaning supplies.


We continue to work with local governments to determine the appropriate level of store service, and keep the communities we serve safe and well. 

Team Member Support
We are doing all we can to support our amazing Team Members, especially those who are cleaning our stores, stocking our shelves and bringing Handmade Happiness to customers. Our People are what set JOANN apart, and they are always our first priority. 


• Increased Pay: In recognition of all they are doing, we have implemented a $2/hour increase for hourly store Team Members working in our stores. This increase also applies to hourly Team Members in our Distribution Centers, who are working to get product to our stores, partners and customers safely and efficiently.

• Leave Options: We’ve offered Team Members a variety of leave options and Employee Assistance Programs, and have granted more than 1,500 requests to-date. We have also instituted remote working options for corporate Team Members, to comply with local guidance.

• Health Protection: All Team Members have been encouraged to take precautionary health measures, including frequent hand washing, wearing handmade masks if they wish, and reporting any contact that leaves them uncomfortable or concerned. Our maintenance partners have been engaged to close and deep clean any store immediately if a potentially ill person is reported to have been inside.

As we’ve reiterated from the beginning of this unfortunate situation, the well-being of all JOANN customers, Team Members and partners is our main focus. We are incredibly proud to be a part of a solution to this national health crisis. The engagement, generosity and resilience of our communities and Team Members is truly inspiring, and exemplifies how we are all in this together.

Thank you and stay well,
Wade

Wade Miquelon
President & CEO


March 26, 2020

Valued JOANN Customers –

We have heard from many of you as we continue to manage this complicated situation together, and I wanted to take the opportunity to share an update on JOANN’s efforts. 

As you may know, hospitals and health care facilities across the country are running dangerously low on essential supplies, including masks and scrubs. They are reaching out to us daily with increasing urgency. The CDC has declared that in a time of crisis as we are in now, handmade masks are acceptable and can provide healthcare workers with an additional layer of protection, saving their low supply surgical grade mask inventory.  They are also utilizing these masks with those in the hospitals to help slow the spread to other healthcare professionals. Thus, we launched an effort to help create these items from our donated materials. Crafters across the nation have jumped in to help and are sewing hundreds of thousands of protective masks, gowns and other essential items each day. 

I am incredibly proud to share that since launching the Make to Give effort, we have donated fabric for more than 1.5 million masks in stores. 

The amazing thing about our customers is that, especially in difficult times, you are always looking for ways to help. And we know you are making to give far beyond what we give through this program; we estimate customers have purchased enough cotton and elastic to make nearly 9 million masks to-date. You are making a difference.

In addition to helping our healthcare workers on the frontlines, we have heard your concerns for our incredible store Team Members, who are helping to make all of this possible. Our People are our greatest asset, and they have stepped up to help support our communities at their greatest time of need. To ensure their health and wellbeing, we are making additional efforts including: taping off key areas of stores to ensure social distancing; ramping up shipments of cleaning and sanitization supplies and distributing personal hand sanitizer; making curbside pickup available at all stores; and giving Team Members the materials to make and wear handmade masks like those being made in-store.  We will continue to partner with state and local governments to provide the level of service appropriate for that area. Continue to check online for your local store hours. We want our Team Members and you, our customers, to take care in being safe as we navigate through this.

I am incredibly proud to be part of this giving craft community, where our Team Members and customers can make such a meaningful impact during this pandemic. Thank you all for your passion, generosity and care in this important effort. 

We are all in this together.


Wade Miquelon
President & CEO



A MESSAGE TO OUR CUSTOMERS ABOUT COVID-19

Valued JOANN Customers –

In these uncertain times, I want to update you on the latest developments as we work to continue offering much-needed inspiration and respite, as safely as possible.

I am incredibly proud to be part of a retailer that powers thousands of small businesses and sellers, inspires creativity and learning, and helps millions of people make to give to charity. Now more than ever, it is important that we continue to safely provide what these Americans need to support their livelihood, mental wellness and community giving.

As shared previously, we have been taking action to ensure we are protecting our facilities, customers and teams across the nation. We continue to rely on the guidance of public health agencies, including the CDC and local, state and federal governments. As such, we are taking proactive measures to protect all who visit and work in our stores.

  • Store Hours: To operate safely and efficiently while serving our customers, national store hours will be temporarily changed to 9am-7pm. Some stores may be closed or have further limited hours, depending on local restrictions and recommendations. Please visit joann.com/stores for the most up-to-date closures and hours information.

  • Shopping Options: We are now offering Curbside Pick-Up at all open locations. Simply make a purchase via Buy Online, Pick-Up In-Store, and call the store when you arrive. We also offer convenient Ship to Home offers at joann.com and on the mobile app, so you don’t even have to leave home.

  • Store Events: Until further notice, all in-store events, classes and group gatherings are being postponed. All previously purchased classes can be rescheduled free of charge once they are reopened.

  • Free Inspiration: I am glad to share we are offering more inspiration at home with thousands of free projects, video classes and an offer of 2 months free of Creativebug, a creative learning service with inspiration for all.

  • Team Member Support: We are doing all we can to support our amazing Team Members, especially those who are cleaning our stores, stocking our shelves and bringing Handmade Happiness to customers. We are providing dedicated daily and real-time updates; offering benefits including a variety of leave options and Employee Assistance Programs; have added maintenance support; and are implementing remote working options for corporate Team Members. Our People are what set JOANN apart, and they are always our first priority.


As we’ve reiterated from the beginning of this unfortunate situation, the well-being of all JOANN customers, Team Members and partners is our main focus, and we will do all we can to get through this together -- as a strong, tightknit and caring community of creators.

Wade Miquelon
President & CEO