SHIPPING

Since this item ships directly from our supplier, Express Shipping isn’t an option. But most items typically ship within 2-4 business days and customized fabric orders typically ship within 5 business days, you’ll receive an email with tracking information as soon as that happens!   LEARN MORE

RETURNS

We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Exceptions are noted below.  LEARN MORE

Sewing Machines (all brands) & Cricut(R) Machines require a $25 restocking fee if returned by the customer.

Customizable products are created on demand upon purchase, so we’ll be happy to replace or refund your customized order if it arrives flawed or damaged. In the rare case of that happening, please contact us and include your order number along with a photo of the issue for quick processing. We regret that customized products can’t be returned for any other reason.  For customized fabric, contact us at customer.service@joann.com, we recommend ordering a sample of your fabric to make sure you love it before ordering larger quantities.  For AR Workshop DIY Customized Kits, contact us at hello@arworkshop.com.