OUR RETURN POLICY = HASSLE FREE CREATIVITY
Returns with a smile are super easy! You can return any JOANN purchase any time with no hassle.
Take most online purchases to any JOANN store for a hassle-free refund with a smile, see exceptions below. Returns made with the receipt will be refunded in the original method of payment. Orders placed using a JOANN gift card, will be refunded with a new JOANN e-gift card. Orders placed using PayPal as payment will be refunded to a physical gift card at the time of their return. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number. If you don’t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days. Photo ID required. Find a Store Near You >
Return By Mail
You can return online purchases by mail by completing the form provided in your shipment. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. If you would like us to send you a return label, please contact our Customer Care team through our contact us form by selecting Return Item(s) under My Question and include your order number and the items you wish to return and we will promptly provide you a return label. In-store purchases cannot be returned by mail.
How We Process Your Refund
We refund the cost of the returned merchandise, minus a $7.95 return shipping & handling fee, as soon as we receive and process the return shipment. We will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a replacement gift card will be e-mailed to you. Customizable fabric and custom upholstered headboards purchased online cannot be returned.
For some machines we sell, we do require a restocking fee if returned by a customer. Please see list below for machines with restocking fees.
|Sewing Machines (all brands)||$25|
Got questions? We’ve got answers. Just send an email to our Customer Care team for assistance at email@example.com
In order to give you the best up front prices on our bulk items for JOANN+ orders, we do not accept returns. If there is a problem with your order that you need to resolve, please reach out to a Bulk Order Specialist and we'd be happy to assist you.
Customizable Product Returns
Customizable products are created on demand upon purchase, so we’ll be happy to replace or refund your customized order if it arrives flawed or damaged. In the rare case of that happening, please contact us and include your order number along with a photo of the issue for quick processing. We regret that customized products can’t be returned for any other reason. For customized fabric, please contact us at firstname.lastname@example.org, we recommend ordering a sample of your fabric to make sure you love it before ordering larger quantities. For AR Workshop DIY Customized Kits, please contact us at email@example.com.
Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards or gift cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law.