Online Order Delays

Our Team Members are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers by funneling product and tens of millions of mask donations to our Make to Give effort. That means online orders and customer service response times are taking longer than usual, and express shipping methods are temporarily unavailable.

  • Pick-Up In-Store / Curbside Orders - please wait for your "Ready to Pick-Up" email before heading to the store, many stores are open limited hours, please check the store locator for details.

  • Ship to Home Orders - Most orders are arriving in your home within 10 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments.

Thank you for your patience!

Need a Little Help? Explore our help center.
Need a Little Help? Explore our help center.

Quick Answers


What's the status of my order?

For standard delivery, you can usually expect delivery within 6-10 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information or a status change update. While the order is processing at our warehouse, the status doesn't change and will remain "In Progress". Orders containing fabric that is cut by the yard, may take on the higher end of our processing time. Some items sent directly from our suppliers may take longer, and will ship separate from the remainder of your order. Visit our My Account page to easily check the status of your order either by logging in to your account or using the Track an Order feature.


Can I change or cancel my order?

Once your order is placed, it begins processing and is sent to our warehouse. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please click on "Return Policy" at the bottom of the home page. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.


Why was an item cancelled and will I be charged?

While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged. When you originally placed the order, we authorized your credit card for the full order value, however you will only be charged for the items we shipped and the original authorization value will fall off based on your banks standard timeline. Bank timelines vary but should not be more than a few days.


How do I enter a promotion code for my order?

Promotion codes, if applicable, can be entered on the shopping bag page by clicking on "my bag" on the top right of any page after adding items to your cart. The promotion code field is below the item details before the subtotal in the right hand column.


Can I use more than one promotion code?

No. At this time you are able to use one coupon or promotion code per order on


I forgot to enter my promotion code, can I adjust my order?

Unfortunately, once an order is placed we are unable to make any changes.


What items are excluded from promotions?

See Exclusions


Why are there multiple authorizations on my credit card?

You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the "submit" button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.


How do I return my item?

See Return Policy

Need More Help?

Send us an email and we'll get back to you as quickly as possible to provide the support you need.

Contact Us

  • 1-330-735-6576

  • Monday - Friday: 9a - 6p EST

Write A Letter

  • JOANN Fabric and Craft Stores

  • Attention: Customer Care

  • 5555 Darrow Rd.

  • Hudson, OH 44236