Curbside & In-Store Pick-Up
1. Look for items on joann.com marked FREE Store Pick-Up
2. Add items to your shopping bag
3. At checkout, choose which items to ship and which ones to pick-up in store
After you place your order, you will receive an order confirmation email followed by a Ready for Pick-up email. Please wait until you receive the "Ready for Pick-up" email before you arrive at the store to pick-up your items.
To pick-up your order in store, bring the "Ready for Pick-up" email and a valid government ID to the registers. We will send you an e‑mail receipt confirming your order was picked-up.
*Check your local store's hours.
During checkout, we will place an authorization hold on your credit card. Once you pick‑up and/or ship your order we will complete the transaction. If you do not pick‑up your order within 3 days, your credit card will not be charged and the authorization hold will drop off shortly.
For more information and to contact us, visit our customer service page.